Shipping policy

 Customer understands delays may arise from 3rd party applicants such as shipping companies and or port which are out of the control of MOTIV LLC including domestic and international shipping. Duty rate charges and import tariffs are the responsibility of the customer. MOTIV LLC will manage and bring awareness to any delays that arise.

At Motiv Matcha, we are committed to getting your orders to you quickly and efficiently. Orders are processed within 1-2 business days and shipped out as soon as possible. You will receive a confirmation email with tracking information once your order has been dispatched. Please note that shipping times may vary based on your location and chosen shipping method. If you have any questions about your order, feel free to contact our customer service team.